Home > Virginia Banks > Radford Banks > Atlantic Union Bank Radford > Atlantic Union Bank, RADFORD BRANCH > Review
Basic Info Financial Info Routing Numbers Reviews Map More Info
Write a Review
Atlantic Union Bank, Review
Average rating 
based on 9 reviews
|
|
Excellent Service
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Services
by Keith65, Oct. 22, 2021
I'd been to several Atlantic Union branches trying to open a checking account as a POA. I was told I needed an appointment. I called the Laburnum Ave branch and spoke with Jackie Evans (branch manager). She said I did not need an appointment and I could come in now. The process was less than an hour as she fit me in between her other appointments. Words can't express how pleased I was with the branch and Jackie's willingness to assist me in such a professional manner. This is my new go to branch:-)
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Atlantic Union Bank, Laburnum Branch at Henrico, VA
Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
great customer service Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Services
by qjdbhxufkgj, Aug. 20, 2019
I recently had an issue with fraud on my account. I called the bank and spoke with Wendy who told me the steps to take to resolve it. She even followed up with me a littler while later to see if I had gotten through to the appropriate department. We made plans to meet up the next morning to sign paperwork. Wendy called my a few minutes before the bank officially opened to let me know that she had the paperwork all printed and ready for when I came in. I was in and out of the bank within 5 minutes(so I wasn't late for work) with the reassurance that it will be handled asap.
Having customer service, and staff who care about their customers like Wendy does makes an aggravating situation easier to handle.
Thank you Wendy!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Atlantic Union Bank, Locust Grove Branch at Locust Grove, VA
Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Excellent Customer Service Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Services
by Dreamer1, Nov. 04, 2016
I opened a Home Equity Line Of Credit about one year ago. The entire process was so easy, Brenda at the Pantops office in Charlottesville Va. answered all of my questions very quickly. The entire process including the home appraisal took less than 30 days, which really is amazing. I'm so happy with this bank that I recently went back to Brenda and moved all of my accounts to Union. (I previously had my checking and money market with a different bank). I highly recommend this bank and especially working with Brenda. I'm so happy with the service at Union Bank on Pantops.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Atlantic Union Bank, Pantops Branch at Charlottesville, VA
Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Best Staff Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Services
by CaliforniaDreaming, Oct. 25, 2016
Jay and Shawn are the best! Always timely and professional. Truly a pleasure to come see.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Atlantic Union Bank, John Rolfe Pkwy Branch at Henrico, VA
Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Great people, commercial rates Overall Rating
Interest Rate and Cost Office Environment & Staff Waiting Time Other Services
by FlowerGarden, Apr. 09, 2015
Stephanie, Kathy, and the others who work at this branch are the best, and they are what make this bank.I've been going to this branch since it was Planters, and then Stellar One, and now it is Union, and it has always been my favorite branch because of the friendly people.Their interest rates have never been the best, being a commercial bank, but that isn't the fault of the people who work there, they don't set the rates they just quote them.
* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on Atlantic Union Bank, Stuarts Draft Branch at Stuarts Draft, VA
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
2 comments. Add a comment
by baked 2015-11-02 13:41:45
They are so slow but one thing that made me mad was, we have a checking account, it's just 13.00 dollars. My husband got a check from someone who dealt with this bank and wanted to cash it. The teller would not cash it. My ? is can they do that. My inlaws had a checking account with them. Some one stole their account and took thousands of dollars. It took months to get it back. I heard it was a inside job.
by Kims 2018-07-26 07:39:43
RUDE!!!!!!! came to change out 4 20 dollar bills into small change for a business close by. The teller hesitantly took the cash. When she came back she said ‘this is the LAST time we can do this!’‘Do you have an account with us?’ Me: ‘no.’‘Well if you open an acct we have free checking.’ My thoughts... WOW! This is a bank, banks have cash of all types wth does it mattter if I have an acct or not just to get change lady?!?! So yes it will be the last time would NEVER open an acct with this bank you don’t support local businesses in the area WELLS FARGO ON SHORE DR SEE YA SOON!!!
oldhands Overall Rating
Interest Rate and Cost Office Environment & Staff Waiting Time Other Services
by oldhand, Apr. 05, 2015
have been with this bank since it opened locally and find it excellent in every regard except their interest rates but egual to all the other banks around.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Atlantic Union Bank, White Stone Branch at White Stone, VA
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
So friendly and helpful Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Services
by LibraryLady, Aug. 19, 2014
I have been a customer of what was Union Bank and Trust for 23 years, long before this branch was even thought of. It is near my home, so moved my accounts here when it opened several years ago. The staff got so used to me, and knew how long I'd been a customer, that we jokingly called the bank "My Branch." Though the staff members have come and gone over time, each new one is just as helpful and courterous and friendly as the last.
I cannot comment on interest rates, because I do not have a loan, and the interest paid on checking and savings accounts is comparable to all the other banks I am familiar with.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Atlantic Union Bank, Harrison Crossing Branch at Fredericksburg, VA
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
WORST bank ever!!! Overall Rating Interest Rate and Cost Office Environment & Staff
Waiting Time Other Services
by ShinaSchwier, Jul. 29, 2014
The manager was extremely rude and argumentative when I commented that I should not have $31 in late fees because I had been paying my payment on time. She told me it must have been my fault for not making it clear I wanted to make a payment to get caught back up. She rolled her eyes, leaned toward me in an attempt to seem intimidating and raised her voice numerous times. If this is the sort of pathetic management the bank is known for I will never bank with them again. Likewise, I will implore everyone I know to close any account they have with this bank and bank with SunTrust. The staff there never argue or disrespect customers.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Atlantic Union Bank, Chesterfield Meadows Branch at Chesterfield, VA
5 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Growing Bank In Virginia
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Services
by OldOwl, May. 11, 2014
Very good service for a small bank.Good interest rates. With the added Stellar One locations, there are more locations in Fredericksburg than Bank Of America has.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Atlantic Union Bank, Thornburg Branch at Spotsylvania, VA
Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Banks Nearby
Write a Review
The Bank of Marion, New River Valley-branch Of The Bank Of Marion (0.2 miles)
Full Service Brick and Mortar Office
220 West Main Street
Radford, VA 24141
Write a Review
The National Bank of Blacksburg, 2001 NORWOOD STREET BRANCH (0.3 miles)
Full Service Brick and Mortar Office
2001 Norwood Street
Radford, VA 24143
3 reviews
(0.4 miles)
Full Service Brick and Mortar Office
1900 E Main St
Radford, VA 24141
68 reviews
Truist Bank, NORWOOD BRANCH (0.8 miles)
Full Service Brick and Mortar Office
1201 E Main St
Radford, VA 24141
1 review
The First Bank and Trust Company, FAIRLAWN OFFICE (1.1 miles)
Full Service Brick and Mortar Office
7305 Peppers Ferry Blvd
Radford, VA 24141
More
';function showMratetable(){document.getElementById("mratetable").innerHTML = '
';document.getElementById("mratetablebtn").innerHTML = 'Hide The Rate Table Below';return false;}function hideMratetable(){document.getElementById("mratetable").innerHTML = '';document.getElementById("mratetablebtn").innerHTML = 'Check Today\'s Mortgage/Refi Rates';return false;}
